Shipping policy

Delivery Time Estimates:  

All orders are shipped within one week. Please allow two weeks for custom orders. Delivery times depend on the courier and cannot be guaranteed due to unforeseeable delays caused by busy periods, traffic, and weather conditions.

Order & Shipping Process: 

You will receive an order confirmation via email as soon as you have placed your order. Your order will be processed and dispatched within 1-5 business days. As soon as your order is on its way it may take between 3-15 days depending on your shipping destination. We'll send you the tracking number via email, allowing you to track the order. An email notification will be sent when your order is shipped.

If you haven't received your order confirmation, most likely the wrong email address has been entered. Please contact us at contact@narrowgaugedesigns.com and we will assist you in locating your order. Make sure to include your full name, shipping address, and phone number associated with your order.

 Order Status:

You’ll be able to track the status of your order as soon as you place an order by clicking on your tracking number. 

Late & Lost Orders:

While we can ensure this doesn't happen often, we're so sorry for the delay! Although we rely on our shipping partners to provide the best tracking and delivery services, unforeseen circumstances can arise on rare occasions. We are committed to helping you in receiving your order. 

If your order is considered late: Please kindly consider potential shipping delays. Narrow-Gauge Designs cannot be held responsible for lost or stolen packages. To start, we suggest double-checking that your shipping address is correct. We find that tiny details such as house/door number, street, and postal code can sometimes be missed.

Please contact us at contact@narrowgaugedesigns.com and we will do our best to assist you in any way we can. 

If your order is marked as "Delivered": We recommend searching the surrounding areas of the shipping address and reaching out to neighbors. After allowing for a minimum of three business days for any potential developments, we advise submitting a claim with your local carrier directly. If you still haven't received your order, please contact us at contact@narrowgaugedesigns.com and we will help every step of the way.

We appreciate your patience greatly.